Executive Summary
Parsable needed senior, culturally aligned engineering capacity—fast—to resolve a mission-critical Okta Single Sign-On (SSO) integration issue impacting a marquee enterprise client (Georgia-Pacific) and to staff multiple product lines with accountable ownership. After evaluating 18 LATAM vendors, Parsable selected TeamStation AI for its candidate quality, culture fit, security governance, and time-zone aligned delivery. We assembled a custom, validated Scrum squad across Web, Mobile (iOS/Android), QA Automation, and UX/UI plus Product, diagnosed the SSO failure path without service disruption, and restored reliable access—unlocking onboarding of additional billable users. The team remains embedded to drive product velocity across lines of business.
The Challenge
- Urgent reliability issue: Persistent Okta SSO failures between a strategic customer (Georgia-Pacific) and Parsable, impeding daily access.
- High bar for team quality: Leadership rejected 18 outsourcing vendors due to inconsistent quality and poor culture fit.
- Parallel needs: Staff product squads (web + mobile) with senior talent who can ship safely under enterprise change controls.
- Security posture: On-site onboarding (San Francisco and Vancouver) and strict adherence to Parsable INFOSEC policies.
Why TeamStation AI (Nearshore IT Copilot)
- Precision team assembly: AI-assisted selection and validation surfaced senior engineers with prior identity/SSO exposure and enterprise mobile/web delivery.
- Tested, production-ready squads: Product Manager, Senior Frontend/Backend, Senior iOS/Android, QA Automation, and UX/UI—calibrated to Parsable’s rituals.
- Operational governance: MDM-managed devices, MFA/SSO, least-privilege access; security baselines applied before code contribution.
- Time-zone velocity: Same-day collaboration with U.S. leadership and customer teams; faster triage/decision loops.
- Cultural fit by design: English-fluent engineers with U.S. travel visas for on-site onboarding and cross-team workshops.
Solution & Delivery
Initial Ramp (Weeks 0–3)
- On-site onboarding (SF & Vancouver) with Parsable Tech Leads.
- Pre-provisioned laptops per INFOSEC baselines; credentials and documentation ready pre-day-1.
- Three-person wedge team: Sr Frontend, Sr Backend, Sr QA Automation to learn systems and land early fixes.
SSO Recovery Workstream
- Black-box diagnostic plan to isolate failure conditions across IdP (Okta), SP (Parsable), and enterprise network policies.
- Replay harness for auth flows; robust logging around token exchange paths; targeted canary releases to avoid customer impact.
- Coordinated triage with customer IT and Parsable platform teams; non-disruptive remediation enabling stable SSO and renewed onboarding of billable users.
Product Squad Expansion
- Added Sr iOS and Sr Android engineers to accelerate mobile UX and offline-tolerant flows.
- Embedded Product Manager and UX/UI to convert frontline feedback into prioritized, shippable scope.
- QA Automation built CI gates (API/UI), smoke suites, and regression packs to protect critical customer workflows.
Outcomes
- SSO stability restored for affected enterprise tenants without platform downtime.
- Onboarding unlocked for additional billable users on the worker-automation platform.
- Sustained product velocity across multiple lines with embedded Product/UX and strong QA automation.
- Trusted partnership established after prior vendor evaluations failed to meet quality/culture standards.